Customer care / questions

Good questions make good walls.

Everything you need to know before choosing an original Storm & Orra print, from size and framing to tracked UK delivery.

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01Before you buy

Choose your format

Compare the artwork's proportions, available sizes and the standard preview before you order.

Read the size guide
02Ready to hang

See the frame options

Choose black, oak, white or unframed on the product page, then see the finish that suits your room.

Explore framed art

FAQ

Answers before you order
Are Storm & Orra prints made to order?

Yes. Each print is prepared for your order rather than held in a warehouse. That helps us avoid unnecessary stock and means you should check your size, paper and frame choices carefully before paying.

What frame options can I choose?

Most framed pieces are available in smooth black, natural oak or clean white. You can also choose the artwork unframed if you already have a frame or want to arrange a custom mount.

What does a framed order include?

The artwork arrives fitted inside the selected frame, protected for delivery and ready to hang with the supplied hanging kit. The product page shows the available frame choices for that piece.

What paper and frame quality should I expect?

Framed pieces use 200gsm+ premium paper with matte as the standard finish. The wooden frame is made for a durable, considered finish and includes protective glazing to help keep the artwork safer in everyday use.

Will the product image look exactly the same in every size?

The product image is a standard-size presentation preview. If you choose a different size, the physical scale and proportions on your wall will change, so use the listed dimensions and format when planning your space.

How much is UK delivery and is it tracked?

UK delivery is £3.99 once per order. Orders are sent with tracking, and the estimated delivery window is 5–7 days.

Can I order a size that is not listed?

Please email hello@stormandorra.co.uk with the artwork and size you need. We can check whether we are able to make it for you before you order.

Can I check out as a guest?

Yes. You can complete a purchase without creating an account. Stripe securely handles the payment and shipping details needed for your order.

Can I return a made-to-order print?

Because each piece is made for the order, we do not offer change-of-mind refunds where no statutory cancellation right applies once production has started. If your print arrives damaged, faulty or not as described, contact us and we will put it right. This does not affect your statutory rights.

Still deciding?

Start with the artwork, then let the finish follow.

Browse the live collection first. On each product page you can compare the listed sizes, paper finish, frame options and current price before adding anything to your bag.

Need a personal answer?

We can help with a wall or size question.

Email hello@stormandorra.co.uk before ordering and tell us the piece, size or framing question you have. We will check what is possible.

A good wall starts here

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